FAQ

Welcome to our FAQ page! Here you will find answers to frequently asked questions about our product/service/company. We have compiled this list to provide you with the information you need quickly and easily.

Shipping

We deliver to the following countries: Germany, Austria, Switzerland, France, Italy, Belgium, Netherlands, Sweden, Denmark, Poland, Czech Republic, Slovenia, Spain and Greece.

Our delivery time is around 4-6 weeks.

After you have completed your order, you will receive an order confirmation by email. As soon as your package leaves our warehouse, you will receive another email with a tracking code for your package.

Return

Most of our products are individually configured. In such cases, there is no right of withdrawal. The details are given in the respective product description.

Because you have your custom configured fabrics and frames made specifically to your specifications, they cannot be easily reused for other customers. Personalized design requires precise planning and manufacturing to ensure the highest quality.

Our goal is to ensure that you receive a product that is exactly what you want and meets your individual needs.

We recommend that you check out the configurations, colors, materials, and other specific details in advance. Our customer service is available to help you with any questions or uncertainties and to make sure that you make the right decisions.

Pattern

Yes, we offer fabric samples. You can order fabric samples to check the colors, textures and quality of our fabrics in advance.

Yes, our fabric samples can be easily ordered by email or by using the contact form.

The fabric swatches will give you a good idea of the color and texture of the fabric. However, please note that due to screen settings and printing variations, there may be slight color variations. We therefore recommend using the fabric swatches as a general guide.

Acoustic modules

The number required depends on the size of the room, the ceiling height and the use
of the room. Rooms with many smooth surfaces such as glass or concrete
usually generate stronger reverberation and therefore require more absorbers.
You can use our room acoustics calculator to quickly determine how many
acoustic modules make sense for your room.

Sound absorbers are most effective on large open wall surfaces
or in places where sound is strongly reflected. Placement opposite sound sources or in areas where
conversations take place, for example in meeting rooms or offices, is particularly useful
.

Yes. High-quality absorbers reduce the reverberation in the room
and thus improve speech intelligibility and
the general acoustic atmosphere.

Yes. The fabric cover of our absorbers is replaceable.
This means that colors can be adjusted later or covers can be replaced if required
.

The absorption class describes how effectively a material absorbs sound.
Class A is the highest category for sound absorbers and stands for a
very high acoustic effectiveness. Acoustic modules in this class reduce
reverberation particularly effectively.

Acoustic modules can be used in many areas. They are used particularly frequently
in offices, conference rooms, home office workstations,
restaurants or living rooms to reduce disruptive reverberation
and create pleasant room acoustics.

Yes, sound absorbers can easily be retrofitted to walls or ceilings
. This means that the room acoustics can also be significantly
improved in existing rooms without having to make any major structural changes.