Welcome to our FAQ page! Here you will find answers to frequently asked questions about our product/service/company. We have compiled this list to provide you with the information you need quickly and easily.
We deliver to the following countries: Germany, Austria, Switzerland, France, Italy, Belgium, Netherlands, Sweden, Denmark, Poland, Czech Republic, Slovenia, Spain and Greece.
Our delivery time is around 2-3 weeks.
After you have completed your order, you will receive an order confirmation by email. As soon as your package leaves our warehouse, you will receive another email with a tracking code for your package.
Most of our products are individually configured. In such cases, there is no right of withdrawal. The details are given in the respective product description.
Because you have your custom configured fabrics and frames made specifically to your specifications, they cannot be easily reused for other customers. Personalized design requires precise planning and manufacturing to ensure the highest quality.
Our goal is to ensure that you receive a product that is exactly what you want and meets your individual needs.
We recommend that you check out the configurations, colors, materials, and other specific details in advance. Our customer service is available to help you with any questions or uncertainties and to make sure that you make the right decisions.
Yes, we offer fabric samples. You can order fabric samples to check the colors, textures and quality of our fabrics in advance.
Yes, our fabric samples can be easily ordered by email or by using the contact form.
The fabric swatches will give you a good idea of the color and texture of the fabric. However, please note that due to screen settings and printing variations, there may be slight color variations. We therefore recommend using the fabric swatches as a general guide.